Privacy Policy ide77

Ide77 ("we", "Platform", or "company") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the ide77.vu website, the ide77 mobile app, and any related services we offer.

By registering an account or continuing to use the ide77 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy ide77.

Ide77 collects various types of personal data depending on how you interact with our platform. The data we collect can be grouped into the following categories:

We only collect data that is strictly necessary to provide our services. Sensitive data such as biometric information is not collected by ide77.

The personal data we collect is used for the following purposes, all of which are legitimate and necessary for the operation of the ide77 platform:

• Identity verification (KYC): Verifying that you are a legitimate user, aged 18 and above, and compliant with regulatory requirements.
• Payment processing: Facilitating deposit and withdrawal transactions securely through supported local payment methods.
• Service provision: Managing your account, processing wagers, calculating wins, and providing access to all platform features.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, or platform abuse.
• Customer support: Answering enquiries, resolving complaints, and providing technical support to you.
• Legal compliance: Meeting reporting obligations to regulatory authorities as required by law.
• Service improvement: Analysing aggregated usage patterns to improve platform performance, design, and functionality.
• Marketing communications: Sending information about promotions, special offers, and platform updates — only where you have given your consent.

Ide77 does not use your personal data to make automated decisions that significantly affect your rights or interests without appropriate human involvement.

Ide77 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties:

• Payment processors: Authorised payment partners such as FPX, DuitNow, and digital wallet service providers to securely process your financial transactions.
• Technology service providers: Companies that support our technical infrastructure, including cloud services and cybersecurity systems, are bound by strict confidentiality agreements.
• Game providers: Third-party game software providers who receive minimum necessary data to operate games — only usernames and session data are required.
• Legal authorities: When required by Malaysian law, court order, or directive from a legitimate regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that business transaction, with appropriate notice provided to you.

All third parties that receive your data from ide77 are required to comply with data protection standards equivalent to or higher than those we uphold.

Ide77 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:

• Encryption of data in transit: All communications between your device and our servers are secured by TLS 1.3 protocol with AES-256 encryption.
• Encryption of data at rest: Sensitive personal data stored in our databases is also encrypted to protect against unauthorized access.
• Layered access control: Only authorized personnel with a legitimate business need may access user data, and all access is logged and monitored.
• Regular security testing: We conduct regular penetration testing and security audits by independent cybersecurity firms.
• Two-factor authentication (2FA): Admin accounts are protected by multi-factor authentication to prevent unauthorized access.

While we take all reasonable precautions, no system can be guaranteed 100% secure. Should a data breach occur that affects you, we will notify you within 72 hours of detecting the breach, in line with industry best practices.

Ide77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use are as follows:

• Essential cookies: Required for core platform operations such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how you use the platform — pages visited, time spent — to help us improve site performance.
• Functional cookies: Saving your preferences such as language, display settings, and responsible gaming controls you have configured.
• Analytics cookies: Helping us understand aggregated, anonymised usage patterns for continuous improvement of the user experience.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect your ability to use certain features on the ide77 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ide77's internal policies, you have the following rights regarding your personal data:

Ide77 retains your personal data only for as long as necessary for the purposes of processing or in accordance with applicable legal requirements. Our general retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in compliance with Malaysian tax legislation and financial reporting requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical log data: Retained for 90 days, then automatically deleted or anonymized.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

In the course of global operations, your personal data may be stored or processed on servers located outside Malaysia. However, ide77 ensures that all international data transfers are subject to adequate protection through:

• Data processing agreements that comply with internationally recognised data protection standards.
• Use of ISO 27001-certified data centres with strict physical and digital security controls.
• Periodic assessments of data recipients to ensure ongoing compliance.

By using the ide77 platform, you consent to this data transfer, provided that the protections mentioned above are always upheld by ide77 and its partners.

If you have any questions, concerns, or complaints regarding how ide77 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to address every inquiry seriously and thoroughly.

You can reach us via:

• Live chat: Available 24/7 via the chat button on the ide77 platform or mobile app.
• Email: [email protected] — for specific enquiries relating to privacy and data protection.
• Response time: We aim to respond to all privacy-related inquiries within 3 business days.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant authority in your jurisdiction.